FAQs

All orders are subject to a processing time that is separate from the shipping time.

Please review your order recap and confirmation email carefully to understand which type of order you submitted, based on the products purchased. We currently distinguish 4 categories: In Stock, Pre-Order, Made-to-Order, and Combined Orders.

Here is the explaining of Order Processing & Shipping Categories

See our Shipping Policy for more information.

You can request a cancellation within 24 hours of purchase

Please, contact us by email customer.support@anzyhome.com to cancel the order.

We are in love with custom orders, please fill in the Custom Order form to enquire about customization of product size, color, decoration, and pattern.
Please, note, that the customized orders will take longer to manufacture, and the price will be calculated separately for each specific custom order.

The difference between Standard and XL Moses baskets is the bottom size — XL is wider, Standard is more compact.

Please note that accessories (rocking stand, sheets, lounger) are size-specific and not interchangeable.

See our full Size Guide for details.

All care instructions you can find on Care Instructions Page

Please, note that the color shade may differ from the one you see on your screen.
Also, slight differences in color can appear between the items ordered in different periods of time due to the yarn batch change.

If you have already purchased some of our products and would like to order another one after a while, please contact us to clarify whether the yarn batch is the same.

Sizing details are specified in each product description.

Please, note that natural materials, like cotton yarn, which is used for our products, has a varied solidity and elasticity depending on the color and the batch. Therefore the dimensions of a product may differ from the size indicated in its description. This is also caused by the fact that all products are handmade and it is difficult to provide perfect accuracy.

The average size deviation is 2 cm upward or downward.

Yes – after your first purchase, you get a personal referral link. Share it with a friend and they get $30 off their first order of $250 or more. When they complete their purchase, you get $30 back too.

Your referral link is available in your account after your first purchase. Log in and look for the Referral section.

The $30 discount is available for new Anzy Home customers only. It applies to orders of $250 or more and cannot be combined with other promotions.

No, your referral reward does not expire.

We accept returns, exchanges, and cancellations

You can return your product for store credit, a different product, or a refund to the original payment method.

Contact us within: 14 days of delivery.
Ship items back within: 21 days of delivery.
Request a cancellation within: 24 hours of purchase.

Contact customer.support@anzyhome.com to request the return, exchange or cancellation.

Because of the nature of these items, we can't accept returns for:

• Custom or personalized orders. We are in love with custom orders and do our bests to agree on every detail with you before manufacturing. Placing a custom order you are asked to accept the design according to the digital mock-up we provide at the design stage.
• Items in not original product packaging.
• Items with visible signs of wear or use.

Full Return policy you can find on Returns & Refund Policy Page

If you receive a defective product, we sincerely apologize for the inconvenience. Please follow these steps to request a replacement:

1. Contact Us: Reach out to our customer support team within 7 days of receiving your order or discovering any defects. You can email us at support@anzyhome.com, or choose the most convenient option on our Contact Us Page
2. Provide Details: Include your order number, a description of the defect, and photos of the issue to help us assess the problem quickly.
3. Resolution Process: Once we review your request, we will confirm whether a replacement is necessary. If approved, we will arrange for a new product to be sent to you at no additional cost.

We aim to resolve all replacement requests promptly and ensure your satisfaction with our products.

We do accept returns and exchanges.

The exclusion is the custom-made design. In this case we will agree with you all the details. For complex carpets we create a design sketch before before manufacturing of the item, to be sure we understand each other correctly. When the item is ready, we will provide you a photo before shipping.

Full Return policy you can find on Returns & Refund Policy Page

1. Add items to your cart.
2. Check out with Shop Pay.
3. Choose the option to pay in installments.

Your first payment is due at checkout. The remaining payments will be automatically charged to your saved card on Shop Pay according to the payment plan you select. You'll receive an email reminder before each payment.

When checking out with Shop Pay, you can choose to pay now or split your purchase into flexible installment payments.* Your first payment is due at checkout, and you can pay off your loan early without penalties.

For interest-bearing loans, paying off the remaining balance early can help you save on interest fees.

*Rates range from 0% APR to 10-36% APR. Payment options through Shop Pay Installments are subject to eligibility checks and are provided by these lending partners: affirm.com/lenders. Your available options depend on your purchase amount, and a down payment may be required. State notices for consumers: affirm.com/licenses.

No, there are no late fees if you miss a scheduled payment.

Applying for Shop Pay Installments does not impact your credit score, but your loan and payment history may be reported to credit bureaus.

If your refund amount is less than the remaining balance on your loan, one or both of the following may apply:

• Your final payment amount may be reduced.
• You may have fewer remaining payments.

If your refund amount is more than the remaining balance, the difference will be refunded to your original payment method within 3 to 10 business days.

If you paid for your order in monthly payments, any interest already paid will not be refunded. Interest is the cost of borrowing and is non-refundable.

• Shop Pay Installments supports debit and credit cards.
• Capital One and Chase credit cards, as well as all prepaid cards, are not accepted.
• Credit cards are only accepted for bi-weekly installment plans.

Transactions using Shop Pay Installments do not work with digital wallets like Apple Pay.

No, Shop Pay Installments is only available to customers with a United States billing address and mobile phone number.

International billing addresses or phone numbers are not supported.

Shop Pay Installments does not support deliveries to P.O. boxes and U.S. military (APO/FPO) addresses.

No, you cannot purchase gift cards with Shop Pay Installments.

• For questions about Shop Pay Installments, visit: shoppay.affirm.com.
• For questions about Shop Pay or the Shop App, visit:  help.shop.app.