FAQs

All orders are subject to a processing time that is separate from the shipping time.

Please review your order recap and confirmation email carefully to understand which type of order you submitted, based on the products purchased. We currently distinguish 4 categories: In Stock, Pre-Order, Made-to-Order, and Combined Orders.

Here is the explaining of Order Processing & Shipping Categories

See our Shipping Policy for more information.

You can request a cancellation within 24 hours of purchase

Please, contact us by email customer.support@anzyhome.com to cancel the order.

We are in love with custom orders, please fill in the Custom Order form to enquire about customization of product size, color, decoration, and pattern.
Please, note, that the customized orders will take longer to manufacture, and the price will be calculated separately for each specific custom order.

The difference between Standard and XL Moses baskets is the bottom size — XL is wider, Standard is more compact.

Please note that accessories (rocking stand, sheets, lounger) are size-specific and not interchangeable.

See our full Size Guide for details.

All care instructions you can find on Care Instructions Page

Please, note that the color shade may differ from the one you see on your screen.
Also, slight differences in color can appear between the items ordered in different periods of time due to the yarn batch change.

If you have already purchased some of our products and would like to order another one after a while, please contact us to clarify whether the yarn batch is the same.

Sizing details are specified in each product description.

Please, note that natural materials, like cotton yarn, which is used for our products, has a varied solidity and elasticity depending on the color and the batch. Therefore the dimensions of a product may differ from the size indicated in its description. This is also caused by the fact that all products are handmade and it is difficult to provide perfect accuracy.

The average size deviation is 2 cm upward or downward.

We accept returns, exchanges, and cancellations

You can return your product for store credit, a different product, or a refund to the original payment method.

Contact us within: 14 days of delivery.
Ship items back within: 21 days of delivery.
Request a cancellation within: 24 hours of purchase.

Contact customer.support@anzyhome.com to request the return, exchange or cancellation.

Because of the nature of these items, we can't accept returns for:

• Custom or personalized orders. We are in love with custom orders and do our bests to agree on every detail with you before manufacturing. Placing a custom order you are asked to accept the design according to the digital mock-up we provide at the design stage.
• Items in not original product packaging.
• Items with visible signs of wear or use.

Full Return policy you can find on Returns & Refund Policy Page

If you receive a defective product, we sincerely apologize for the inconvenience. Please follow these steps to request a replacement:

1. Contact Us: Reach out to our customer support team within 7 days of receiving your order or discovering any defects. You can email us at support@anzyhome.com, or choose the most convenient option on our Contact Us Page
2. Provide Details: Include your order number, a description of the defect, and photos of the issue to help us assess the problem quickly.
3. Resolution Process: Once we review your request, we will confirm whether a replacement is necessary. If approved, we will arrange for a new product to be sent to you at no additional cost.

We aim to resolve all replacement requests promptly and ensure your satisfaction with our products.

We do accept returns and exchanges.

The exclusion is the custom-made design. In this case we will agree with you all the details. For complex carpets we create a design sketch before before manufacturing of the item, to be sure we understand each other correctly. When the item is ready, we will provide you a photo before shipping.

Full Return policy you can find on Returns & Refund Policy Page