Manufacturing and shipping
I recieved only half of my order — Moses basket or rocking stand
Please note that the Moses baskets and stands can be shipped in separate packages, each having own tracking number. You can find both tracking numbers in your order status.
How much time do you need to manufacture the items?
Anzy Home offers exclusive and artificial products. We make each product by hand. The production of your order can take from 1 to 21 business days, depending on the type, model, size of the order. Approximate terms of order fulfilment are specified on the product pages.
Visit the SALE section to find ready-to-ship products.
If you are need the product faster, please contact us in any convenient way and we will be happy to look for a way to meet your requirements!
Moses baskets and all NEWBORN COLLECTION
We always try to make and ship all orders ASAP, understanding that you need the items before baby arrives.
The average manufacturing times for newborn line is 2-4 business days. Some of the popular colors and designs are in stock.
However, to avoid the late arrival of the order, please, consult us before placing an order if you have less than 4 weeks before the due date!
How much will shipping cost?
Shipping costs depend on the product (size and weight of the parcel) and your location. To check the shipping costs please add the desired product(s) to your cart and fill the address form in.
Can you provide worldwide shipping?
Yes, we ship to any country of the world with the standard international post. If on the checkout you enter your country and it is unavailiable — please contact us via online chat or email firstname.lastname@example.org and we will calculate the shipping price for your order and make it availiable.
How long the shipping takes?
To ensure fast delivery worldwide, we have 2 shipping locations:
UKRAINE, where our manufacturing is located. Most of the orders are shipped from Ukraine.
ESTIMATED STANDARD SHIPPING (with the standard international post):
- to North America: 14-21 business days
- to Europe EU and non-EU: 14-21 business days
- to other regions: 3-8 weeks
ESTIMATED EXPRESS SHIPPING (with DHL worldwide):
- to North America: 7-12 business days
- to Europe: 3-7 business days
USA FULLMILMENT CENTER IN FEASTERVILLE-TREVOSE, PA.
Usually used for Christmas decor, gifts and popular newborn products to ensure fast delivery within North America.
ESTIMATED SHIPPING TIME:
- within USA: 2-5 business days
- to Canada: 3-7 business days
- to Latin America and the Caribbean: 1-2 weeks
Custom and personalized orders
We are in love with custom orders, please fill in the Custom Order form to enquire about customization of product size, color, decoration, and pattern.
Please, note, that the customized orders will take longer to manufacture, and the price will be calculated separately for each specific custom order.
Sizing details are specified in each product description.
Please, note that natural materials, like cotton yarn, which is used for our products, has a varied solidity and elasticity depending on the color and the batch. Therefore the dimensions of a product may differ from the size indicated in its description. This is also caused by the fact that all products are handmade and it is difficult to provide perfect accuracy. The average size deviation is 2 cm upward or downward.
How can I cancel my order?
You can request a cancellation within 24 hours of purchase
Please, contact us by email email@example.com to cancel the order.
What if I receive the wrong product?
We do accept returns and exchanges.
The exclusion is the custom-made design. In this case we will agree with you all the details. For complex carpets we create a design sketch before before manufacturing of the item, to be sure we understand each other correctly. When the item is ready, we will provide you a photo before shipping.
To request return or exchange:
Contact us within 3 days of delivery
Ship items back within 3 days of delivery
Please, note that the color shade may differ from the one you see on your screen.
Also, slight differences in color can appear between the items ordered in different periods of time due to the yarn batch change. If you have already purchased some of our products and would like to order another one after a while, please contact us to clarify whether the yarn batch is the same.